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Some of the material in is restricted to members of the community. By logging in, you may be able to gain additional access to certain collections or items. If you have questions about access or logging in, please use the form on the Contact Page.
In recognizing the importance of workgroup influences on individual attitudes and behaviors, this dissertation develops and tests a model of workgroup antecedents and outcomes of customer-contact employee role performance. Role...
Some of the material in is restricted to members of the community. By logging in, you may be able to gain additional access to certain collections or items. If you have questions about access or logging in, please use the form on the Contact Page.
