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Colvin, G. (2003). Florida Libraries Go Live: A Look at Chat Reference Services in Florida Libraries. Internet Reference Services Quarterly. Retrieved from http://www.tandfonline.com/doi/abs/10.1300/J136v08n01_09#preview
Colvin, G. (2003). Florida Libraries Go Live: A Look at Chat Reference Services in Florida Libraries. Internet Reference Services Quarterly. Retrieved from http://www.tandfonline.com/doi/abs/10.1300/J136v08n01_09#preview